Sale!

Contact Center Training

Original price was: R3500,00.Current price is: R599,00.

The key to having a great customer experience using a contact center is in the training. A well trained contact center can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

With our “Contact Center Training” course, you will discover the basic elements of being an effective employee of a contact center.

By the end of this Contact Center Training Course, you will be able to:

How to get management involved in training.
Why peer training works.
That manners are important with a contact center.
How to build rapport with the callers.
How to deal with difficult customers.

Your course(s) will be available on the SMART-LMS within 24 hours after your payment has been verified. You will receive a confirmation letter and access credentials sent directly to the e-mail address provided upon registration. Please check your inbox. If your registration was received outside of normal working hours in South Africa, then please expect it to be processed on the next working day. For further assistance, please contact us at learn@bschool.edu.za.

Happy e-Learning!

Categories: Customer Service Skills, Sales and Marketing