Sale!

Customer Service

Name: Customer Service
SKU: 487
Availability: InStock

Original price was: R3500,00.Current price is: R599,00.

With our Customer Service course, you will look at all types of customers and how you can serve them better and improve yourself in the process. You will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

By the end of this Customer Service Course, you will be able to:

What Customer Service is
How your attitude affects customers.
How to identify and address the needs of your customers.
How using excellent customer service can generate return business.
How to build good will.
How to provide customer service over the phone.
How online tools can aid customer service.
How to deal with difficult customers.

Your course(s) will be available on the SMART-LMS within 24 hours after your payment has been verified. You will receive a confirmation letter and access credentials sent directly to the e-mail address provided upon registration. Please check your inbox. If your registration was received outside of normal working hours in South Africa, then please expect it to be processed on the next working day. For further assistance, please contact us at learn@bschool.edu.za.

Happy e-Learning!

Categories: Customer Service Skills, Workplace Essentials