With our Customer Service course, you will look at all types of customers and how you can serve them better and improve yourself in the process. You will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
By the end of this Customer Service Course, you will be able to:
What Customer Service is
How your attitude affects customers.
How to identify and address the needs of your customers.
How using excellent customer service can generate return business.
